However, we do ask that all participants respect the rights of others to communicate in whatever manner they wish, positive or negative, and TRY to behave respectfully toward one another when conflicts in views or opinions arise.
Our goal is to create an environment where examiners can speak openly and honestly without the restrictions of forced diplomacy or the constraints of having to observe over-bearing rules of political correctness.
so now i'm back to spending 5 - 10 minutes billing each exam instead a pushing a button that puts everything in in a second.
i don't know whats going on with all the attacks on pms lately but superior getting in on the act with no regard for how it effects the examiners doing business with them, shows me again exactly how little they care about us. superior doesn't even have the decency to show you a message or anything when you're in there system and try to use it. is it asking too much for you show something on your site that says "sorry this has been disabled" or something that at least gives us a heads-up that it doesn't work?
hey INFERIOR whatever your beef with pms is about they were at least proffesional and courteous enough to let us know you shut this down. they didn't just leave us wondering!!!
i used to love superior but every time i turn around there doing something else to cheat or mess with examiners. first it was admin fees then raising those fees and now this. they just keep giving all of us reasons to do less of there work and give them less of our billing.
CSRs aren't nearly as friendly, knowlegeable and helpful as they used to be. Their demands on me have increased and I'm feeling more & more like I'm just a small piece in a huge machine. A machine that's becoming more and more impersonal every day.
I don't know anything about this soft ware but I find it disturbing that Superior would take away something that appears to save time and something examiners value. Especially in this manner. The old Superior would have done everything they could to put tools like this in examiners hands. They wouldn't have been a party to taking away something that helped examiners. With all of this I'm starting to realize that what I considered squabbling was actually people fighting to be treated as equals by the companies. That they want to have a voice in the things that effect them and there job.
I might never have a need for a product like this but my ability to get it and use it shouldn't be hampered by the companies calling themselves my partner in business.
i hope other companies that do billing are watching and thinking what i'm thinking: now might be a real good time to jump in and see if pms will set this up for them.
That's really something how easy it is (and the guy has a sexy voice too )
Why would SMM want to stop anyone from using it?
Especially when it looks like they had it all to themselves (I didn't see a button for billing anyone besides SMM).
This is a crazy business sometimes.
I don't believe it. What difference does it make to the ICs how billing data is entered?
Why would they care if it's being copied over from a handwritten, faxed, or computer order?
Whatever. It's that much less direct billing they'll get from me. If they can't support or fight for the things that matter to their customers (and when it comes to billing we are their customers) then why should we care about them?
If I can't trust them to not throw my interests under a bus, what else can't I trust them about?
Ditto!fed up wrote:i used to love superior but every time i turn around there doing something else to cheat or mess with examiners. first it was admin fees then raising those fees and now this. they just keep giving all of us reasons to do less of there work and give them less of our billing.
now, if they deduct for that.... well, I WILL stop taking orders from them. as it stands now, i'm only the stable/excellent examiner they have. i lose work for a couple of weeks now and then when they find a cheaper examiner, ... but the proverbial "who ya gonna call when the newbie low payee enevitably quits" kick in. um, ... that would be me and for decent "per job" and "trip fee", i might add, i step in.
all that said, smm (i hope) will look at the overall picture. if the paperwork is not faxed THAT day, well, it is what it is. i hope other examiners will do their best, but if the paperwork waits a day ~~ so be it. DO NOT accept a deduction, because that will be the beginning of a precedent... then, ugh.... here we go on another "we let this go too far crusade" ...
you do realize there icqar is already slanted so that everything is a ding on the examiners, even smm's own errors?
and you do realize there aware of it and choose to do nothing about it?
somebody mentioned turning away all smm work for a month or two and getting the work from there competitiors when its reassigned to other exam companies. i think its a good idea.
none of the companies are great but smm is expendable for most of us and its obvious they need a wake up call.
I'm not. His mission is to make it the Big 5 instead of the Big 4. They are in lock step with the Big 4 in so many ways; QC designed to justify taking away pay or not paying bonuses, taking money off the top from ALL EXAMINERS by assessing fees, undercutting prices, getting examiners to race each other for exam assignments and on and on and on.I'm surprised that Kevin from Superior hasn't chimed in about some of the examiners concerns.
The QC stuff really irks me because it's their own system. They can fix all the known issues that examiners have complained about and choose not to but look at how quickly they're able to fix things when it benefits them.
Guest wrote:This same day paperwork requirement from Superior is going to backfire on them. I have already turned down a case in a area that I only cover. It will be interesting. I also have heard from others that said they are ingnoring that requirement.
I've been doing the same thing and I don't even bother explaining why cuz I know they'll make an exception "this time" cuz they "really need" my help. I don't want to talk about it. I don't want to negotiate my terms. They'll either figure out they need to stop trying to control us or they won't. Either way I'm not making it my problem.
Guest wrote:I suggest turning down the presets from Superior and the ones that aren't scheduled just put the appointment day a day later than the actual appointment. So when you fax the paperwork it will look like its on time.
Just tell them that you are not a robot & that they will get it within 24 hours. That is actually an exceptional turn around time.
However, putting the wrong date on an exam is fraud. None of these companies are worth the BS you can get into with that.
Once again, look into going direct, love being my own boss. And Portamedic works for ME!
i could be wrong but i think the more examiners they have in their face, the less likely they'll be to push it and the less likely they'll be to try to get away with instituting even more BS demands.
Look at how many examiners focus on getting dinged instead of what's really going on behind it; using it to justify taking away bonuses or other monies examiners due, justifying chargebacks, etc.
from Direct billers.There seems to be merit to this post. The first I heard was from a Direct in TN. that said watch your back with Superior.So it's true!!!!! SUPERIOR HOW COULD YOU!
I cringe every time I read a comment like this. Not because it isn't true but because any examiner reading this who is unfamiliar with classification laws might interpret it to mean all examiners will become employees.I believe we will be reclassified as employees and they will be responsible for payroll taxes in the next few years.
Nothing could be further from the truth. The PCs can't afford to make ALL examiners be employees.
The PCs have been getting benefits from classifying examiners as independent contractors. It has enabled them to avoid paying for healthcare benefits, sick time, vacation time, as well as avoiding wage and hour laws. The following link is definitely worth reading by all examiners.
In essence, classifying us as independent contractors while controlling us like employees has given them a way to get around paying their fair share of taxes and benefits and puts them on the hook for paying back the government and examiners who were cheated.
Since most of us want to be truly independent contractors, this is good for the majority of examiners.
More and more federal, state and local government agencies are actively pursuing and punishing these companies when it's reported to them. Whether it's the Department of Labor or the states mentioned in the linked article, reporting violations is paying off. Reporting them also removes or reduces tax liabilities or penalties a reporting individual might otherwise be held responsible for. So, in essence, if you report them you ensure you won't be a target in any investigation.
I would definitely call to clarify. If you have done business very long for them I am sure you get the Heart beats from
Senior Manager, IC Relations and Recruiting
phn: 800‐898‐3926 x527
I would call her to clarify.
Then you can make an educated choice on how to proceed from there.
Remember as a contractor You make the choices!
I would be interested in what you find out.
MAJOR ERRORS (monetary deductions): There are four Error Types in this category
Needle in kit - deduction equal to the total service reimbursement for the order
Missed Requirement - $4.00
No Show - $10.00
Wrong Form - $4.00
MINOR ERRORS (score deduction) Nine error types in this category - Deducted from overall score, directly impacts position for order assignments.
Failure to follow instructions
Now that I typed that out, it is true according to superior paperwork that they give to IC. Superior dings or gives a "score deduction" for appointments cancelled/rescheduled. If Superior is claiming that is false, then they need to change the paperwork they hand out. I can completely understand an examiner getting angry about an applicant cancelling an appointment, its money and time lost, but if they work for SMM they have to be worried about a "score deduction" which in turn means less work. My paperwork is going back in my file now, I just wanted to follow up to the previous post.
bloodlady wrote:I am a fairly new examiner with superior, I had an applicant scheduled and then the night before I called them to confirm the appointment. The applicant cancelled the appointment with me I updated my status and called the 800 number to speak to someone about it. Well I come to find out since I will have to reschedule with this applicant, not by my doing, I'm going to get dinged because of this? This is the dumbest shit I have ever heard! I have no control over these applicants, I can't make them keep an appointment with me. In my opinion, superior has no class! Has anyone else had this problem with them?
Are you sure they are understanding that the "client cancelled"? I would understand them dinging you if you were the one to cancel the appointment as that is their way of doing business. (not fair as situations do arise where an appointment has to be cancelled) I have never worked for SMM and after reading about their dinging charges I don't think I ever will. Who do they think they are?
In fract, I like working their system. I have had an agent or two call in questioning the billing process . SMM stole the order, but I dealt with it.
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