Superiors Quality assurance regime

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Re: Superiors Quality assurance regime

Post by Guest » Sat May 02, 2015 5:23 am

woops wrote:Ever used the wrong lab for a direct? They processed anyway but said most likely will be a chargeback. Anyone had this experience and how much was the chargeback?

If you EVER receive a chargeback for ANY reason you need to get the company to:
1 show it to you in writing
2 have it explicitly show the reason
3 have it explicitly show that they suffered a loss
4 have it explicitly show the amount of loss

If they can't, or won't, and you don't push the issue, you might as well leave your purse open on their desk and stick a card on it that says "take all you want".

Re: Superiors Quality assurance regime

Post by berykute » Fri May 01, 2015 6:20 pm

And now...they have added turnaround time !~!

Re: Superiors Quality assurance regime

Post by woops » Tue Apr 28, 2015 9:24 am

Ever used the wrong lab for a direct? They processed anyway but said most likely will be a chargeback. Anyone had this experience and how much was the chargeback?

Re: Superiors Quality assurance regime

Post by Guest » Mon Apr 27, 2015 6:45 am

HOW DARE YOU

you can't expect them to pay their employees with their money. we have to pay their employees and every fifty cent penalty adds up and helps. otherwise, they might have to dip into their admin fee fund and we certainly can't have that :roll:

i really wouldn't mind penalties of that amount for these types of errors because there's at least a "punishment fits the crime" kind of balance. but i do have a problem with it being an across the board approach. every examiner, every error, every time is BS and that's what makes it a money grab.

chronic error examiners? fine, they deserve getting dinged.

examiners who rarely make mistakes? no, you let it go.

it's not like they don't have a way of knowing which camp an examiner is in. they have their vaunted ICQAR to refer to.

oh, wait. they don't want to use it for things like that. it's only supposed to be used to their benefit.

Re: Superiors Quality assurance regime

Post by Guest » Sun Apr 26, 2015 7:37 pm

I have been charged the .50 even after the correction was made. So at this point im not gonna go to the trouble of correcting it...they will deduct it anyway.

Re: Superiors Quality assurance regime

Post by paramedical examiner » Fri Apr 24, 2015 3:23 pm

I was charged 50 cents for not checking a box. Yes, the answer was obvious and they checked it for me, but I received a deduction for it.
Oddly, they deducted the 50 cents immediately - - deducted it from a check I received for previous exams. That specific exam wasn't paid until the next pay period.
They must have needed that 50 cents very quickly! :roll:

Re: Superiors Quality assurance regime

Post by Guest » Fri Apr 24, 2015 11:33 am

i swear there must be some reason for some of there antics. maybe another money grab because there not making enough on admin fees? who knows?

i'm tired of them and there bs

Superiors Quality assurance regime

Post by berykute » Fri Apr 24, 2015 9:41 am

Ok so you do an exam and write in an answer and oops you forget to check the yes box. Now, obviously it is a yes answer because the answer is there but SMM quality assurance people will hold up the exam, send out a "flag", charge you 50 cents untill you either re-fax the exam with the yes box ticked or call them to do it. Bottom line...they could have just marked the box and sent it on its way.
Serious waste of time holding the paperwork, waste of manpower also. Really, the insurance company will not deny the application because of an unticked box anyway, the answer is there. Do the SMM QA people get the 50 cents they charge you? Sometimes they flag an exam for things that don't make sense also, then you call them and the other shift puys it through. They always seem to be under a lot of pressure.

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